Service characterize

Company follow up our logos “ Efficiency, Honesty, Care, Acheivedment, basis on our web platform “E-Globelink”, we can provide our Customers efficiency, flexible, high value added Customer service, through our continued effects with our fine made customer service system.

Service quality policy:

To be the best in the class in meeting Customer’s needs through continual improvement. Basis on the ISO 9001 – 2000 ‘s requirement as well as consideration of customers need and industry characters, we set up our own quality policy, and make in file and keep in record as company service master files.  We are following up with this master file in our daily operation.

E-business system:

E-business system use in Globelink South China region, can provide to Customer on line: rate and sailing schedule checking, booking, bill of lading key in, and tracking and tracing 24 hours a day,

7 days a week.. The usage of the E-globelink business system, can void previous low efficiency and complicated manual operation procedures. The intelligent E-business system, level our service quality and win the customer satisfaction.

On line Customer service system

In order to answer Customers’ question and provide better service to our Customer, we set up a live communication service. Customers only need click the staff on line, then you can talk with our staff lively and they will answer your questions and enquiry in time. All the staff serve on line Are all been trained and have good working experiences and knowledge.

Free toll complain hot line:

Globelink South China set up a hot line – 400 885 9966 ,it is free toll hot linel. If you have any complains for our service and staff, call this no. we have staff from our administration department To listen to you complains and record all your concern and investigation in offices and gave you the feed back and proposal settlement to protect your interests.

Characteristic services:

We provide for our members One stop service, professionally and characteristic value added service, including personal service request, credits, voucher, gifts, and some activities for members. We will add more value added service program basis on the members’ request.